Thoughtful answers to help you feel informed, supported and confident in your care.
guidance + faqs.
booking.
Do I need a consultation before booking a service?
For new clients, a consultation is included with your first facial experience. This allows time to understand your skin, discuss goals and ensure treatments are aligned with your needs. Virtual consultations are available if you’re not local or want guidance before booking in person.
How do I know which service to book?
If you’re unsure, start with our custom facial, the RESET. We’ll help determine the best approach for your skin on what’s showing up right now, rather than guessing or overbooking.
What is your cancellation policy?
Appointments require notice to cancel or reschedule. This allows us to respect the time and energy reserved for your session. Specific timing and fees are outlined at booking.
Do you offer memberships or packages?
Appointments require notice to cancel or reschedule. This allows us to respect the time and energy reserved for your session. Specific timing and fees are outlined at booking.
treaments.
Are your treatments suitable for sensitive or reactive skin?
Yes. All treatments are designed to be supportive, not aggressive. We prioritize barrier health, pacing and regulation, especially for skin that has been overstimulated or reactive in the past.
How often should I receive facials or bodywork?
Frequency depends on your skin, lifestyle and goals. Some clients benefit from monthly care, while others need more or less frequent visits. This is discussed during your consultation.
Do treatments hurt or feel intense?
Treatments are designed to feel effective but not overwhelming. Sensation varies depending on the service, but communication and comfort are always prioritized.
What is the difference between skin therapy and regular facials?
Skin therapy services such as nano infusion and microneedling are advanced treatments that support skin renewal and require proper preparation and recovery. These are introduced intentionally and only when appropriate.
aftercare.
What should I expect after my appointment?
Most clients feel relaxed, grounded and refreshed. Mild redness or sensitivity may occur after advanced skin therapies and is discussed beforehand so you feel prepared.
Will I receive aftercare instructions?
Yes. After your session, you’ll receive guidance on how to care for your skin or body at home to support results and recovery.
Do treatments hurt or feel intense?
Treatments are designed to feel effective but not overwhelming. Sensation varies depending on the service, but communication and comfort are always prioritized.
Can I use my current products after treatment?
This depends on the service and your skin’s response. We’ll guide you on what to continue, pause or adjust so your skin remains supported.
virtual consultations.
What happens during a virtual skin consultation?
Virtual consultations are one-on-one sessions where we discuss your skin concerns, current routine, lifestyle factors and goals. You’ll receive personalized guidance and recommendations tailored to your needs
Are virtual consultations as effective as in-person visits?
While hands-on treatment isn’t possible virtually, consultations are highly effective for education, routine building and troubleshooting skin concerns. They offer the same level of attention and care as in-person consultations.
Do I need to be local to book a virtual consultation?
No. Virtual consultations are available to clients anywhere.
Will I receive a follow-up after my consultation?
Yes. After your session, you’ll receive a recap email with your customized routine and product recommendations so you have a clear plan moving forward.
still have questions?
If you’re unsure where to start or need help choosing the right service, we’re here to support you. Sometimes a quick conversation is all it takes to gain clarity.